Frequently asked questions
Everything people usually want to know before they connect a nation.
What is NBMetrics?
NBMetrics is an app for NationBuilder designed to simplify the process of understanding the complex financial data from your nation. By presenting your financial data in easily digestible graphs, charts, and other data visualizations, NBMetrics helps you quickly identify key trends and make data-driven decisions to help increase your impact.
What do I get with my Subscription?
With a subscription to NBMetrics you get your full fundraising dashboard: donations over time, top donors, LYBUNT and SYBUNT lapsed-donor lists, year-over-year comparisons, and breakdowns by campaign, payment channel and location. Filter by date range, campaign or gift size, export any table as a CSV, and save the whole report as a PDF. Your nation re-syncs every night, so the numbers are never more than a day old.
How does the app integrate with NationBuilder?
Once you sign up, you will be prompted to enter your nation name and connect NBMetrics to your nation. It takes a couple of clicks. Your donations start importing straight away and you can watch the progress on your dashboard. After that, your nation re-syncs automatically every night.
How long do my reports take to set up?
Minutes, not days. The import begins the moment you connect your nation, and your dashboard fills in as the donations arrive. Larger nations take longer, and the dashboard shows you exactly how far along it is.
What if my nation has a very large number of donations?
There is no record limit on the standard plan — our largest customer is well past 190,000 donations. Enterprise is for custom metrics, more frequent syncing, or several nations under one roof, not for size on its own; email sales@nbmetrics.com if that sounds like you.
Why isn’t Invoice data included in NBMetrics reports?
NationBuilder’s API does not provide access to Invoice transaction data. Additionally, we’ve seen NationBuilder move away from supporting the Invoicing feature. We recommend using Donation (v2) pages to process any and all transactions in your nation, even for non-donation related transactions (for example, when selling tickets to an event). NBMetrics allows you to filter transactions by tracking code so you can easily segment donations vs. ticket sales and other types of online payments you may accept through Donation (v2) pages.
Who handles payments and invoices?
Stripe. Your card details are entered on Stripe and never reach our servers, and Stripe issues your invoices and receipts. You can update your card or get a copy of any invoice from Your subscription in your dashboard.
What happens to my data if I cancel?
We delete it. We do not keep data for accounts that are no longer active, so everything we hold — the donation records imported from your nation, the reports built from them, and your login — is deleted 7 days after a cancellation takes effect, or 30 days after access is suspended for an unpaid invoice. If a charge has been disputed with your bank, we hold everything for 120 days from the dispute instead, so that nothing is destroyed while your bank is still deciding. We email you the date beforehand, and coming back before then keeps everything. Your data in NationBuilder is never touched.